Jason John

Business Analysis, Data Insight & Customer Service Specialist

Jason is an experienced analyst with over 20 years’ experience within the telecoms/engineering industry who excels in effectively communicating issues, whether they be derived from data, processes or more anecdotally, into clearly defined process improvements, reports, documents or KPIs that can then be used to bring unambiguous improvements to an organization.

In addition to the above Jason has an atypical personality for an analyst; open, enthusiastic, passionate, and engaging in his communications style and able to “get people on-side” at various levels whether they be internal or external stakeholders, keeping the energy up and finding the common ground.

Key Services:

• Business analysis
• Business process mapping
• Data analysis
• KPIs and reporting
• Net Promoter Score (NPS)
• Fault management
• Customer service
• Business insight
• Team management

Companies: Telewest, Virgin Media, Telent, NBN